COVID-19 – Novel Coronavirus Guidance
COVID-19 – Novel Coronavirus Guidance
Current Situation – updated 27th March 2020 at 19:00
We would like to reassure you that we are in contact with all of our customers who are currently overseas in countries affected by Coronavirus (Covid-19).
Our recommendation to customers currently in one of our destinations is to follow the advice of the local authorities, who are implementing different policies, often at short notice.
We know that people may be concerned about COVID-19, this is a fast-moving situation and we want to reassure you we’re carefully monitoring the reports of outbreaks of COVID-19 (Coronavirus) around the world.
We will continue to follow the relevant government advice issued by the UK Government through the Foreign and Commonwealth Office (FCO) and we are regularly checking this advice for all of our destinations on an ongoing basis.
Please be assured the safety and wellbeing of our customers, and staff is of paramount importance to us. This page will be updated as and when the situation and government advice changes.
UK Government Advice to British Nationals
The Foreign & Commonwealth Office (FCO) continues to advise against all non-essential international travel to all destinations globally, until at least 15th April.
We have been prioritising customers who are already in one of the destinations or are due to travel with us between now and June.
If your travel is for a date from July onwards, we are currently expecting your holiday to proceed as planned. If that changes we will contact you at the time. We thank you for your understanding on this and ask that you don’t contact us at this time. Please continue to check this page for our latest updates.
Please be aware that some countries are now implementing entry restrictions on people arriving into their country if they have previously been to a country affected by Coronavirus. If you think this might apply to you please refer to the FCO advice for your destination and also the destinations own government advice.
How can I check the latest advice?
You can check the latest travel and health advice for your destination on the UK Governments website at: https://www.gov.uk/foreign-travel-advice
You can also check the latest health advice for your destination at: https://travelhealthpro.org.uk/
What are my options?
Where there are no restrictions on travel to our destinations for upcoming holidays, we are continuing to operate those holidays as normal and you can enjoy your holiday as planned.
If you would prefer not to travel, that is at your own discretion and you are free to cancel your holiday at any time. In this situation, our normal cancellation policy will apply, as set out in our booking terms and conditions.
In the event that the UK Government advice for your holiday destination changes and the FCO advises against all travel or against non-essential travel to a destination and you are due to travel imminently then we will contact you to advise you of the latest advice and offer you alternative travel arrangements or, where an alternative is not possible, you would be entitled to a full refund of your holiday.
Please note that a full refund would only be given for holidays that are due to depart imminently (e.g. if you are due to travel in the next 3-4 days) and where appropriate alternative arrangements can’t be provided. If your holiday is booked for a later departure date then it will continue as planned and we will continue to monitor the situation for your holiday destination as your departure date approaches and contact you as necessary.
Our holidays are protected by ABTA and if they include a flight also by the ATOL scheme. ABTA also have advice, information and FAQ’s regarding the Coronavirus situation and you can read that at: https://www.abta.com/news/coronavirus-outbreak
It is a condition of your contract with us that you have adequate travel insurance for your holiday. We encourage you to ensure that you have appropriate travel insurance in place and check that it is adequate for your holiday itinerary.