COVID-19 – Coronavirus Guidance

COVID-19 – Novel Coronavirus Guidance

Current Situation – reviewed 5th May 2021 at 09:03

We are continuing to monitor the impacts of Coronavirus around the world and the potential impacts on holidays later this year and following years. We want to reassure you we’re carefully monitoring and evaluating the reports from governments around the world and we will continue to follow the travel advice updates & changes as soon as they are issued by the UK Government through the Foreign, Commonwealth & Development Office (FCDO) and the Department of Transport (DOT).

Please be assured the safety and wellbeing of our customers, and staff, is of paramount importance to us. This page will be updated as and when the situation and government advice changes.

Changes to restrictions

From 12th April, you can visit campsites and self-contained holiday accommodation with your household or bubble in England.  

When you arrive at the campsite (and at other public attractions like National Trust and English Heritage properties, theme parks etc) you will need to check in to NHS Test & Trace. This can be done using the NHS Covid-19 app or by filling in a simple form provided by the site or attraction. 

The law now requires everyone aged 16 and over in your family group or bubble to check in using either the app or paper form. You can no longer get one person to check in on behalf of everybody in your group. You can find out more about the app, how it works (including privacy queries) and how to download it on the NHS website.

UK Government advice to British Nationals

The Foreign, Commonwealth & Development Office (FCDO) has announced the lifting of travel restrictions for specific countries around the world, whilst leaving the current the advice against all non-essential international travel in place for other destinations.

The UK Government has reiterated that the resumption of non-essential international travel must be guided by one overwhelming priority – public health. The Global Travel Taskforce report is a document produced by the Government and the industry about how best to resume internation travel. It has been recommeneded that the UK implements a risk-based reopening of international travel, making use of existing and new measures to ensure that travel is safe, sustainable and robust. A “traffic light” country system, to which different restrictions are applied depending on risk will be implemented as well as the introduction of a “Green Watchlist” to support outbound travellers identify countries most at risk of moving from green to amber.

A "vaccine passport" scheme may also be launched to enable residents to prove their COVID-19 status for tests and, if necessary, vaccines for outbound travel to a third country.

Some Governments of our destinations also have travel restrictions in place, so please check the details for your destination carefully. We are continuously monitoring the situation in each country and we are also working closely with our suppliers & key partners internationally to understand the measures they are implementing to increase the safety of customers once holiday travel to our destinations is able to resume.

How can I check the latest advice?

You can check the latest travel and health advice for your destination on the UK Governments website at:

You can also check the latest health advice for your destination at:

For more information on your local region you can visit the devolved government websites:

ABTA have also produced a helpful guide to refer to when planning your holiday and preparing to travel which is available to download as a PDF from the bottom of the webpage at:

In the event that the UK Government advice for your holiday destination changes and the FCDO advises against all travel or against non-essential travel to a destination and you are due to travel imminently then we will contact you to advise you of the latest advice and offer you alternative travel arrangements or, where an alternative is not possible, you would be entitled to a full refund of your holiday if you have booked a package holiday with us.

ABTA & ATOL Protected

Our holidays are protected by ABTA and if they include a flight also by the ATOL scheme. ABTA also have advice, information and FAQ’s regarding the Coronavirus situation and you can read that at: 


You can read frequently asked questions on our parent site

You can also follow us on Facebook and Twitter to stay up to date with the latest announcements regarding our position on COVID-19.