Membership No. P7119 - Y6434
Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.
Alan Rogers Travel Ltd is a Member of ABTA with membership number P7119, Y6434. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
In the first instance you should send details of your complaint to firstname.lastname@example.org
We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
BREXIT ADVICE - Advice for UK travellers on actions you may need to take if you are travelling in or to the EU after 29 March 2019 - Please see our Brexit blog post.
Alan Rogers Travel Ltd.
Registered in England 3676532. East Grinstead House, RH19 1UA
VAT No. GB 724 6700 42